Florida Consumer Complaints Guide
- Scroll to the category of information which applies to your complaint; or
- See "Business Complaints" below for general complaints or to check on a Florida business; or
- Review our Regulated Industries Guide to find which agency regulates a particular business type and contact that agency for guidance.
- See the bottom of this page for additional consumer related information and links.
Complaint Resources:
Agriculture Agriculture Department Complaints
Agriculture — Dept. of Agriculture Law Enforcement
Specific responsibility areas include:
- Food safety inspection
- Animal disease & pest inspection upon entry and exit
- Plant disease upon entry and exit through inspection
- Investigation of wild land fires throughout the state
- Consumer protection/investigation of: telemarketing, charitable solicitations, business opportunities and motor vehicle repair fraud
Apartments Information for Renters
Click on "Lawyer Regulation" and then "Regulation of Lawyer Conduct" once at the Florida Bar's website.
Auto Complaints
Auto Lemon Law Consumer Information
Banking & Financing Complaints
Banks, Financial Fraud, Financial Investigations
Specific complaint areas include:
- Consumer complaints/financial investigations related to consumer fraud
- Banks (state chartered banks)
- Boiler Room Operations
- Cemetery Trust Funds & Complaints
- Collection Agencies
- Credit Unions
- Finance Companies
- Funeral Pre-need Sales
- Home Improvement Sales
- International Banks
- Investment Fraud
- Misuse of State Funds or State Property
- Mortgage and Consumer Finance Companies
- Motor Vehicle Sales
- Retail Installment Credit
- Stocks/Securities
Banks & Financing Consumer Information
National Banks — Federal Reserve
Bankruptcy Resources
Fair Debt Collection Practices Act
Business Complaints (Statewide — Attorney General)
Jacksonville Area — City of Jacksonville Consumer Affairs
Miami-Dade County — Consumer Services Department
Orlando Area/Orange County — Consumer Fraud Unit
St. Petersburg/Clearwater Area — Pinellas County Consumer Protection
Tampa Area/Hillsborough County Government — Consumer Protection Agency
Organization attempts to address marketplace problems in a fair manner through the use of voluntary self-regulation and consumer education.
Applies to the following industries & professionals only:
- Alarm System Contractors
- Alcoholic Beverages and Tobacco
- Architects
- Asbestos Consultants
- Athlete Agents
- Auctioneers
- Barbers
- Building Code Administrators & Inspectors
- Community Association Managers
- Construction Contractors
- Cosmetologists & Beauty Salons
- Crematories
- Direct Disposers
- Electrical Contractors
- Embalmers
- Employee Leasing
- Funeral Directors & Related Facilities
- Engineers
- Geologists
- Landscape Architects
- Pilots (Harbor)
- Surveyors and Mappers
- Talent Agencies
- Veterinarians — Veterinary Medicine
Charitable Organization Complaints
Florida Division of Consumer Services
This agency handles consumer complaints concerning applicable regulated businesses. | Complaint Form
Toll Free: (Florida Only) 1-800-435-7352; or All Others: (850) 922-2966
The following types of business are covered by this agency:
- Business Opportunities (sale or marketing of business opportunities)
- Charitable Organizations (Charities)
- Dance Studios
- Health Clubs & Health Studios
- Lemon Law (Autos)
- Motor Vehicle Repair Shops
- Pawnbrokers
- Sweepstakes/Game Promotions
- Telemarketing
- Telephone Solicitations — No Sales Solicitation Info
- Travel — (Sellers of Travel, Travel Agents, etc.)
Discrimination Complaints
Doctors/Medical Professionals — How do I file a complaint?
Education (PUBLIC Schools, Colleges or Universities)
Electric — Electricity Utility Complaints
Email "Spam" Complaints (To Report)
Engineers (Complaints Against)
Ethics Commission (Complaints Against Florida Public Officials)
Florida Highway Patrol Complaints
Fraud Complaints (All Types) — File a Complaint
Florida Attorney General's hotline helps victims of any type of fraud or unfair trade practices get the assistance they need; toll-Free 1-866-966-7226.
Health Facility Concerns (Hotline)
Homeowners' Associations (Complaints)
Business & Professional Regulation
Home Safety
Consumer.gov
Identity Theft Information & Protection — FAQ
Identity Theft
Federal Trade Commission
Florida Attorney General
Landlord Responsibilities/Rights
See Rights and Duties of Landlords or Search "Legal Topics & Issues" under Public/Consumers
Law Enforcement Complaints
Florida Department of Law Enforcement (Complaints)
Lawyers (Complaints Against)
Once at the Florida Bar website, click on "Consumer Services;" also see fee arbitration program, fee mediation program.
Medical Products Safety Info — Med Watch
Medical Professionals (Complaints Against)
Mine Safety — U.S. Dept. of Labor
Mobile Homes
Mobile Home Complaints — (Dealers/Manufacturers)
Price Gouging (Fraud Hotline 1-866-966-7226)
Florida Attorney General
Regulated Industries (All Types)
Locate regulating agencies for information or to file complaints
Renters — Tenant Responsibilities/Rights
See Rights and Duties of Tenants or Search "Legal Topics & Issues" under Public/Consumers
Smoking Ban Information — Clean Indoor Air Complaints
Applies to the following industries & professionals regulated by this agency only:
- Firearms, Guns Licensees & Instructors
- Private Investigators & Investigation Agencies
- Recovery Agent — Recovery Agencies & Instructors
- Security Officers, Agencies & Instructors
Telecommunications (Complaints Against Service Providers)
Telephone "No Sales Solicitation Calls" (Florida)
Complaint Form — Telemarketing
Telephone "Do Not Call" List (U.S.)
Tenants' Responsibilities/Rights
See "Consumer" then "Call-a-Law" section at Florida Bar website.
Utilities — Utility Complaints
Water & Wastewater Industry Complaints
Florida Regulated Industries Guide
Links to regulating agencies & requirements for industries that are regulated.
Additional Resources & Contacts.
Consumer Fraud (All Types) — Federal Trade Commission
Consumer Product Incident — To Report Problems
Related Information & Links
- Active Consumer-Related Investigations — Florida Attorney General
- Attorney General Consumer Protection | Office Info
- Consumer Alerts — Florida Divison of Consumer Services
- Consumer Action Handbook — U.S. Government Consumer Info
- Consumer Information — Consumer.gov (Federal)
- Consumer Complaints — Selected Agencies & Toll Free Numbers
- Consumer Fraud (All Types) — Federal Trade Commission
Includes Internet & Email Scams, Identity Theft Complaints - Consumer Product Incident — To Report Problems
- Consumer Products — Household Product Safety Publications from Consumer Product Safety Commission
- Protecting Yourself from Consumer Fraud — Florida Attorney General — Provides tips on consumer protection in a variety of situations
Recent Consumer News — State of Florida.com
