Ignition Interlock Lockouts | Video Library (2024)

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Video Transcript

If you notice a countdown on your device along with a prompt that says "Lockout service required," your device needs immediate servicing. Your handheld device may display the number of days left to service your vehicle. A lockout can be caused by many things including miscalibration, too many failed startup attempts, failed rolling retests, missed rolling retests, or suspected tampering.

You will first need to identify what caused the lockout by reading the message on the handheld. If it was due to a missed calibration, you will have to complete the calibration at your service center. If the lockout was caused by a state-regulated violation, you may be able to unlock it in MyAccount.

Make sure to provide passing breath samples moving forward to avoid entering into another lockout.

Ignition Interlock Device Calibrations and Maintenance

Each state has rules about how many times you can submit a failing breath sample. In most cases, you will be temporarilylocked outof your device for a set period of time after submitting too many failing samples. If this happens during too many startup attempts, your device will permanently go intolockoutand will have to be towed at the user’s expense to a service center.

Intoxalock is a national company and has thelargest service center networkof any provider. Due to our nationwide locations we can help you in any state. We would caution you to check with your monitoring authority to make sure you are allowed to drive out of state. You should also verify with the state you will be going to, to make sure they will recognize your restricted license.

A lockoutis a state mandated function that will not allow you to start your vehicle. Depending on state requirements, lockouts can be caused by blowing a BrAC that is above the state specific limit, blowing too many high BrACs, failing to submit a breath sample or trying to tamper with or circumvent your ignition interlock device.

If your vehicle stalls, turn your key off. Within 2-4 seconds, your Intoxalock will recognize that your vehicle is off and start a 1-3 minute countdown. You may try to restart your vehicle without submitting a breath sample as soon as the countdown appears. If your car won’t start, you’ll need to check the health of your battery by holding down device button for 5 seconds (learn about Intoxalock’s exclusivesleep modefeature to ensure you are conserving your battery properly- Sleep Mode is not available to customers in NY, MA and WI.) You can also test your car radio or lights to see if your battery is charged. If your battery health is good, contactour excellent customer support teamto troubleshoot potential IID problems.

Sleep Mode is not available to customers in NY, MA and WI.

Ignition interlock devices are designed to detect bypassing and circumvention attempts by measuring unnatural or unusual air patterns. Attempting tobypass your ignition interlock devicewill lead to stiff penalties as determined by your state. Additionally, more states are requiring IIDs with camera functionality included which capture an image each time a breath sample is required to verify the identity of the user. These models make it so that attempts at bypassing a device would be sent to your state monitor and subsequent penalties enforced according to state law.

All ignition interlock devices are designed to detect any source of alcohol, including contaminants from household cleaners, personal hygiene products such as mouthwash, perfume, hair spray, or hand sanitizer, or even automotive products such as wiper fluid or air fresheners. It’s important to avoid using any of these products inside your car. Wait at least 15 minutes after eating or drinking anything before attempting to submit a breath sample. If you need to rinse your mouth after eating, you can use water or an alcohol-free mouthwash. Read more aboutsubmitting clean breath samples.

If you blow a failing breath sample and you believe it’s due to a contaminant, it’s important to continue providing samples until a clean one is registered to show the dissipation because all interlock providers hold you responsible to any BrAC reading, no matter the source. If you do have a positive BrAC reading from a contaminant, it will dissipate much faster than a reading due to the consumption of an alcoholic beverage. If you test positive for alcohol and believe it might be due to a contaminant, clear the air in your vehicle, rinse your mouth with water, and submit another breath sample.